Aquatropics Checkout & Delivery Policy

We want every order to arrive safely and in the best condition, so we kindly ask all customers to follow the guidelines below:

1. Being Home on Delivery Day
Once we confirm your delivery date, please make sure someone is at the address to receive the parcel. Live-fish deliveries cannot be left unattended, and having someone home helps keep the fish safe.

2. Delivery Must Be Accepted in Person
A responsible adult should be available to take the parcel from the courier. Missed deliveries may delay the package and affect the wellbeing of the fish.

3. Unboxing Video for Your Protection
To help us support you quickly if anything goes wrong, please record a simple unboxing video.
Your video should show:
• The sealed parcel before opening
• The full unboxing process
• The fish as soon as they are taken out

This protects both you and us in case of any issues.

4. Claims Without Video
We always do our best to help, but without an unboxing video it becomes difficult for us to investigate or offer replacements/refunds.