Return Policy

Aquatropics Return Policy

At Aquatropics, we are committed to ensuring your satisfaction with every purchase. We understand that, in some cases, a return may be necessary. To help you through this process, we have outlined the following guidelines:

  1. Fish Returns: We strongly advise against returning live fish due to the stress it can cause. Fish are delicate, and the process of handling and transportation can negatively affect their health and well-being.

  2. If a Return is Necessary:

    • If a return is absolutely required, please contact us first via WhatsApp at 07464593131. We will need you to provide a clear and valid reason for the return.
    • If approved, please use the original box and packaging to securely pack the fish as they were received. Attach the return label we will provide.
    • We recommend returning fish only if there is a compelling reason, as the health of the fish is our priority.

  3. Refunds for Missing, Damaged, or Incorrect Items: If you have received fish that are dead, damaged, or incorrect, please reach out to us immediately with clear details of the issue. We will assist you promptly by offering a replacement or refund, depending on the situation.

  4. Fish Health and Customer Care: At Aquatropics, we strive to provide high-quality fish and exceptional customer service. Should you have any concerns or issues with your order, please don’t hesitate to contact us. We are here to help!